Greetings from National Postal Customer Council Day, aka National PCC DAY. I attended this event in San Francisco while my colleagues Marv and Bob heard Jack Potter speak live to the NY chapter. My live televised version of this events happened to feature a close-up of Marv so I know he was paying close attention to the speech.
In past years, the Post Office has largely focused its priorities on operational issues — the roll-out of its Flat Sorting System (FSS) for example. Conformer products have a lovely relationship with this automated processing equipment, but even so, I was excited this time when PMG Potter’s address made a distinct shift away from operations and to squarely address customer needs. Doing business with the post office is not as easy as it could be for our customers, to paraphrase Mr. Potter, and that’s about to change.
We’ve spent enough time talking to the folks in Washington D.C. over the years to have already picked up on this sea change in attitude towards innovators like Conformer Inc. who have been working tirelessly to keep the U.S. Postal Service’s customers happy and “in the mail.” We’ve been praised for our expertise in the USPS’s operational and pricing changes, and for our commitment to partnering with the post office to make sure that our new products are well tested and proven on USPS processing equipment and meet all requirements. Conformer Inc. is reaping the rewards of playing by the rules and our work is being recognized as a very good thing for the U.S. Postal Service. A happy USPS customer is a customer that stays “in the mail.” And we all know that the USPS needs every customer it can get.
-Conformer General Sari McConnell at firstname.lastname@example.org